tT
tsholokhaile T
1 reviews | Active since Jul 2014
25 Feb 2015, 16:11
No attention to detail
I send a query to FNB regarding the process of obtaining the debt consolidation loan. The next thing I get a call from some sales consultant telling me that my application has been declined.<br> Like really what application??I never app**** for a loan, all I expected was a call from an intelligent someone telling me what the process is. Simple as that, I am so angry because an application happened how its beyond me.
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FNB (First National Bank)'s replyOfficial
26 Feb 2015, 07:58Hello kabokago,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 632500.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 632500.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply26 Feb 2015, 07:58
Official
Hello kabokago,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 632500.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 632500.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)