1 reviews | Active since Jun 2017
No attention paid to the client !
On the 23rd Feb i suspected ********** activity on my FNB PREMIER CARD which I then called the PREMIER SUITE i was assisted by (Lebo Thema) who honestly was assisting me with something totally different to what I was actually requesting from her , if FNB can kindky go to the call recording and rectify her actions FNB wont have unhappy clients .
Hello Nigel-t-hastibeer
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Nigel-t-hastibeer
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***