No attendance on monies deducted *****ulently from my account!

Case No.: *** I received the following email a while ago and I have still not been attended!

It is now way over the month since my monies were *****ulently deducted from my account.

Good day MR LWAZI L BHENGU

We refer to your complaint.

Kindly note I have tried to contact you on cell number 083***4191 no answer, as per previous email your matter has been referred for review from a relationship perspective and you will be provided with feedback, the turn around time is 7-10 working days. We apologise for the inconvenience caused.

Kind Regards Joan Askham

I still do not have a response!