No assistance with **** / *****

We have been caught in a **** and lost thousand of rands. we immediately notified both banks (********* were with nedbank and we are with FNB). we got a reference number (31March2022) and that was the last we heard from them. After sending through all the documents and the SAPS police case number, several days after they still asked for documents already sent!!!!! to date noo update, no information, no nothing!!! What does concern me is how did the *********' bank FICA them? or did they also just look at ********** documents and approved the bank account - getting past the money laundering checks??? My concern in South Africa is not that there are so many ****s out there- but HOW ARE THE BANKS PROTECTING the public and the businesses??? These **** guys get away with millions through our slack banking massive red tape but no action financial institutions. We want an update!!!!!