No assistance with ********** debit orders

Item: FNB (First National Bank)
Rating: 2
Author: Zayb M

FNB indicates a 48 hour waiting time for them to respond to your query. NOT WHEN IT COMES TO ********** DEBIT ORDERS THOUGH! I requested assistance on Monday already, and STILL no feedback. Contacting the call centers, costs even more than the debit orders being deducted, as one has to hold the line forever for assistance! Service levels at FNB just continuously worsens.....

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

04 Dec 2015, 10:38

Hello ZM82,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Please refer to the email I have sent to you regarding the matter.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply04 Dec 2015, 10:38

Official