NO ASSISTANCE WITH ***** CASE

I have reported a ********** incident , back in Nov 2021. I was told that I will receive a callback from an investigator in 7-10 working days. To date, I have not received any feedback and no one from FNB has ever tried to make contact. A case number was generated and I was told Ms. Lucille Graham is the agent in charge of the case. Needless to say, I have called the number that was given to me to reach Ms. Graham countless times and I have left voice messages asking her to call me back to no avail. I am truly at my wits end as I would think that this matter would be taken seriously, instead the ********* is allowed to carry on with his ********** activities and I am left with much frustration. Today I have spoken to Ms. Lerato Mokgoko, who has promised to provide me with feedback asap. I am hoping that this time around FNB will not fail a victim of one of their thieving clients. Please provide me with feedback as to what the next steps are. I trust to hear from a person who will be able to assist and settle the matter.

Money was Debited from my account R40000 as it stated bank adjustment. Next thing my account was blocked. Like what is really going on?