NO ASSISTANCE WITH ***** CASE

I have reported a ********** incident of one of your clients - Mr. Marco Snell, back in Feb 2021. I was told that I will receive a callback from an investigator in 7-10 working days. To date, I have not received any feedback and no one from FNB has ever tried to make contact. A case number was generated and I was told Ms. Lucille Graham is the agent in charge of the case. Needless to say, I have called the number that was given to me to reach Ms. Graham countless times and I have left voice messages asking her to call me back to no avail. I am truly at my wits end as I would think that this matter would be taken seriously, instead the ********* is allowed to carry on with his ********** activities and I am left with much frustration. Today I have spoken to Ms. Lerato Mokgoko, who has promised to provide me with feedback asap. I am hoping that this time around FNB will not fail a victim of one of their thieving clients. Please provide me with feedback as to what the next steps are. I trust to hear from a person who will be able to assist and settle the matter.