No assistance with activating my business account

Item: FNB (First National Bank)
Rating: 2
Author: Nthabiseng S

I have made thousands calls requesting assistance with activating my business account but till today I have not been assisted. Every time I call, I am told that it will be done. Can someone tell me what is the hold up on this as they confirmed that all the documents needed are in order. Why is the online service so poor at FNB? is it staff attitude or FNB just don't care about clients????

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Replies (1)

FNB (First National Bank)'s replyOfficial

22 Jul 2015, 08:24

Hello Nthabee01,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply22 Jul 2015, 08:24

Official