1 reviews | Active since Feb 2018
NO ASSISTANCE WITH A PAID UP LETTER
HI AM VERY FRUSTRATED WITH THE SERVICE I RECEIVED FROM FNB. I HAVE BEEN PHONING EVERYDAY TO REQUEST A PAID UP LETTER BUT NO ONE CAN ASSIST ME THEY HAVE BEEN PUTTING ME THROUGH BACK AND FORT. YESTERDAY WHEN I PHONED THEY SAID THAT THEY WERE GONNA SEND A REQUEST FOR THE LEGAL DEPARTMENT TO ASSIST ME BECAUSE MY LOAN WAS WITH THEM BUT TO DATE NO ONE HAS CONTACTED ME INFACT I PHONE BACK TODAY AND THE EVEN HUNG UP ON ME. I WILL NEVER RECOMMED ANY ONE TO TAKE A LOAN WITH FNB BECAUSE THEIR SERVICE IS PATHETIC. THEY ARE QUICK TO PHONE U FOR MONEY BUT VERY SLOW TO ASSIST WHEN U NEED IT. I HAVE BEEN BANKING FOR YEARS WITH FNB BUT THEIR CALL CENTRE IS REALLY A JOKE
Good day Lakenj,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lakenj,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)