NO ASSISTANCE TO CLOSE ACCOUNT TELEPHONICALLY (DURING PANDEMIC!?)

I recently opened an additional bank account at FNB by mistake while I was trying to apply for a loan. I now want to close this account. I e-mailed them and spoke to a consultant and was told that I need to go to a branch. This is ridiculous! I opened the account online but now I have to go into a branch during a pandemic to close the account?? What a pathetic attempt to make it harder for people to close accounts. Also note that I haven't signed anything, shocking how easily the account was opened. I have an existing account, I just need to close the second one I opened by mistake. Bad service! I Would love to hear what FNB's reasoning behind this is.