No assistance regarding an unauthorised debit order

I enquired about an FNB life policy and given it was more than twice I was quoted from another company. I told the tele sales lady I would speak to my fiance before anything.

They went ahead and FNB now debits my account i have reversed and blocked this transaction for the past two months. Again this month a debit does off. The app cannot reverse it, the messager chat cannot reverse it, when asking why they log off the chat.

I did not authorise this transaction the fact that premier banking cannot even be bothered to handle this shows (probably because it's an affiliated company) so now I'm done treating and taking it to social media as well as PASA as the poor lack of assistance shows during this time FNB doesn't care about their clients.