NO ASSISTANCE RECEIVED FOR PAID UP LETTERS SINCE MAY 2021

I have been trying for 3 months now to obtain paid up letters for my FNB credit card and cheque accounts to no avail. The branch tells me to call customer care because they can’t assist me, then I call customer care and I get transferred from person to person, get told to call 17 different numbers should the line disconnect while they transfer me, then of-course the line disconnects and I once again get bounced around from agent to agent with no end in site. I have now waited a total of 7 hours on the phone and spent nearly R1k on airtime just from holding on the line waiting and hoping against all odds that someone will answer, someone who can actually assist me. This is of-course wishful thinking.

FNB does not hesitate to bombard you with daily threatening messages and e-mails when you are a few months in arrears (because of covid and being retrenched) but when you pay off all your debt (once off I might add) and request confirmation and paid up letters so that you can start re-building your life because we all need a good credit score to live in this country, NO ONE is available and no one answers your calls or e-mails and no one can assist you in person.

All I need is a letter confirming that my accounts are paid up and closed off. It is utterly disgraceful that such a simple but vital request must this be such an endless uphill battle.

Do not bank with FNB - there are many other institutions, such as Capitec Bank, that far exceeds a persons basic customer service needs.