No assistance provided although I am a Platinum ac

I have been a loyal client of FNB for several years now. My complaint is not directed at one specific person. I inherited 50% of my Dad's property who passed away last year. I've also recently become a grand mother. I have to pay my Dad's Estate Lawyers an amount of R 25 000. I app**** for a personal loan of R3000 last month and paid it in full on 23 April 2015. My debit order still went off on 25 April 2015. And today when I want to apply again for the loan I am declined. I need to understanding what HOW CAN I HELP YOU! is helping me now. When that R400000 odd thousand is paid into my account in a month or two, the bank will benefit from it as well. Perhaps I should reconsider my loyalty. I am deeply disappointed.