No assistance or refusal to assist with an urgent matter

Unresolved ATM Dispute and Lack of Assistance from I am extremely disappointed with the lack of assistance I have received from FNB regarding my ATM withdrawal dispute.

On 1st September, I attempted to withdraw from an ATM in Vietnam using my FNB card. The money was deducted from my account, but I did not receive the cash.

I immediately logged a dispute on the FNB app, but since then, I have received no meaningful feedback or resolution from FNB. I have sent numerous messages on the FNB app lodging the dispute, and they keep giving me another agent who has no idea about the previous messages. It has been over 26 hours and I keep getting a new agent who asks the same questions that I previously answered.

As an FNB client, I expect better communication and support, especially when it comes to disputes involving my money. Being outside South Africa, I rely heavily on FNB’s responsiveness, but unfortunately, I feel completely ignored.

I request urgent attention to this matter, a clear update on the progress of my dispute, and confirmation of when I will be refunded.