No assistance on digital chat platform and no response to complaint log on website.

They refer you to their chat section, where a chat goes for 16 hours with no responses from the agents, and every time you try to go in the agents is to lazy to check the chat history or even make an attempt to make contact with one. There is a clear issue on my account of transaction going through 5 times at a major retail outlet. No attempt from any call center agents to try and take ownership of the problem and get it resolved. They trying to get me to change to private clients, but the Private Clients suite has no interest in sorting the matter out. They promote digital platforms for their banking, but their digital platforms is not functioning properly. My phone is on the FNB networks as well, so if they want to say it is poor connection on my side, then the fault again is lying by them.