No assistance in closing of account

Good day. I did receive an email from a gentleman indicating that he would assist in closing the account, however my monthly fee still needed to be deducted and it would then be done afterwards which is ridiculous as that was one of the reasons I wanted to close my account but anyways. After that I decided to try apply for an overdraft een so just as little as R2000 so that my monthly fees can be deducted from the overdraft and I would then be able to leave my account open until I return. I went ahead and app**** online via my banking app. Right at the end before it says approved or declined the app then all of a sudden offered me a new premier account with an overdraft yes exactly what it stated. I accepted and to my disbelief I was given a new card yet my account still shows aspire and no overdraft. I should've knows. How can a customer apply for an overdraft or credit card and instead you give them a new cheque card. I waited and waited for the overdraft to be loaded and finally spoke to a consultant whom then indicated that no overdraft was loaded. Just a sad way for FNB to ***** me over and give me a new cheque card instead of what was asked for and promised. I moved my salary to a different bank that will be providing me with a credit card and overdraft. Please do not use FNB! FnbFNB has really just downgraded and customers are unimportant to FNB. Please go ahead and close my banking account as I would never want to bank with FNB again.