No assistance from the Loan department

<p>FNB provides a self service number 147 fro queries, however some agents try to transfer me to a "temporary loan" department while other s refuse to assist and ask me to phone a 087 number. After taking a temporary loan it was deducted before due time and I need to have it resolved. Felicia Dekoda from the personal loans department refused to assist then put me on hold without answering and ignored me on call for +- 10minutes. How can the entire FNB service centre help with personal loans, student loans and anything you can think of but I must pay for a call to discuss my temporary loan? I alreadypay for this FNB phone thats what the self service is for! rediculous. </p>