No assistance from my bank Manager

I am so disappointed and hurt at my bank. I went to FNB, Benmore Gardens with confidence on Saturday, 31 January 2015 with the aim of seeking assistance from the Manager regarding my account. The past two months I have been in financial trouble after conducting my account so well for years with FNB. All I needed was for them not to return my debit orders and I know a Manager can give that authorization. Firstly I was told I cannot see a Manager I must go to a consultant. I mean a consultant cannot make the decision that I was asking for. When it was my turn to see a consultant I clearly explained that I am not asking for a loan but all I needed was a Manager to assist as indicated earlier. He was busy on the computer for sometime and after that he told me that the overdraft was declined. Lord have Mercy! Needless to say my two main debit orders were returned on Sunday night. Then on Monday I received an sms that my loan application has been received, a consultant will get back to me. No consultant got back to me instead another sms telling me that my loan application has been declined. Now that made me fedup because I did not apply for a loan!! Please come to my rescue HelloPeter.