No assistance from legal dept

<p>We lost our business and our overdraft for the business account was R98 000.00. We offered to pay FNB R3500.00 a month but they refused and handed us to MMY Attorneys. We then offered the Attorneys R3500.00 a month as that was all we could afford, which was then accepted. We had paid 16 months without missing a payment when in December my payment was returned. On contacting the attorneys we were told FNB had closed the account with them. On contacting FNB we were told the account was being handed to another legal company as we had not fulfilled our committment and the debt was only reduced by R8 000.00. This after paying 16xR3 500.00 = R56 000.00. We contacted MMY Attorneys for a statement of payments received and they refused and said we must contact FNB. Does the NCA not state that any request for a statement must be adhered too ? We then contacted FNB legal dept and were told that we must prove we've made these payments but they will not give us a statement. Is it possible that R48 000.00 has just disappeared into the system somewhere? We are in the process of paying over R500 000.00 worth of debt back and have never missed a single payment to any of our creditors even though we are struggling to survive. This is outrageous that we cannot get any form statement to advise us where our payments are, and what legal charges have been added, even though we offered to pay directly to FNB the same amount we have been paying to the attorneys. Could someone please help us ?</p>