1 reviews | Active since Jun 2018
No assistance from FNB to unpay unknown transactions
26 Jul 2018 an amount of R819.99 was once again debited from my account. I immediate called FNB to investigate. This is the 2nd time this happened. The consultant stopped by card and ordered a new card and confirmed that this transaction will be reversed. 2 Weeks later NOTHING no call from the bank for a new card and no REFUND!!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)