NO ASSISTANCE FROM FNB TO SECURE PASSPORR RENEWAL BOOKING

Over a month ago I made payment through FNB to renew my passport and ID. Family members of mine made their payments at the same time through another bank and within days they received booking dates - and just over a week later their passport and ID cards were ready.

Unfortunately, after more than a month, I am still unable to secure a booking through FNB. The DHA website repeatedly shows that there are no available booking slots at any FNB branch, and despite numerous calls, emails, in-chat messages and social media queries, I have received no assistance.

I’ve been a loyal FNB customer for 20 years, and this experience has been extremely disappointing. I rarely post complaints publicly, but after weeks of trying to resolve this without help, I feel left with no other option.

At this point I’m seriously reconsidering keeping my account with FNB. I would really appreciate urgent assistance in securing my booking for my passport.