No assistance from FNB short term insurance after 7 days of registering a car accident claim

On 15 June I registered a car insurance claim at FNB. On Monday 19 June I received a call with regards to the claim, however I was at work and the signal was poor so ask them to call me back after 16:00. No one called back. On Tuesday 20 June I got another call when I was at work, because of the bad signal the call was dropped and nobody phoned me back. On Wednesday 21 June nobody called. So it is now 7 days since I registered the claim and FNB has not assisted me whatsoever. So now I have to drive around with a damaged car not knowing what tondo because FNB short term insurance does not assist me at all. This is really poor service from FNB and I expected better or at least some sort of service from the likes of FNB.