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nokuncala N

1 reviews | Active since Nov 2016

09 Nov 2016, 06:33

No assistance from FNB Private Bankers and FNB app/online dept

<p>I bought 1G data on Monday Morning using my credit card, the money was credited from my account but the data didnt reflect. Because of the urgency to Skype had to buy another 1G data bundle so I dont miss my Skype meeting. This time used my cheque account, unfortunately this too didn't come through. Contacted FNB Premier as I couldnt get ahold of my Private Banker - Emailed him still, nothing. Spent over 20 minutes trying to get some one from FNB to help me. They put through to the online banking people to the online app people, to people who deal with airtime/data but none of them helped. Its Day 3 and still dont have data - R320 less. I'd like this money to be credited back so I can go personally to mtn to buy data!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Nov 2016, 10:26
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)