NO ASSISTANCE FROM FNB ***** DEPARTMENT

5 weeks ago my husband opened a case of *****. He was told the turnaround time is about 10 working days. We are on week 5 and no body will get back to us. Whenever we log a call we are informed the lady who is dealing with the case is not available. We escalated it to a complaint and she contacted him. Every time she assures him that she will get back to him by the end of the day and she does not. Then we phone ***** department again and they tell us only she can help. Today he was informed that there was no email logged and he was assured that he would have answers by end of day on Monday. Bronwyn does not get back to us and this is becoming a matter of urgency and nobody is willing to assist. We cannot speak to a supervisor as we are informed there are no supervisors available. This is a very serious matter and is causing major problems in our lives and FNB does not seem concerned in the slightest. Absolutely no assistance whatsoever.