1 reviews | Active since Nov 2010
No assistance from Call centre
<p>I app**** for a Gold Cheque account on the 26th of January 2017, Everything was concluded in 30 minutes and I was told that I will get the card in 3-5 working days. Today I decided to enquire about the card since I have not had any feedback. Worse mistake I could ever make, I phoned the call centre and the lady that answered was not very helpful, she wanted to transfer me but the call got cut off. I phone again, gave my information again, I was told to phone a different number. I spoke to about 5 people who could not assist me and each time I was given a different number to call.</p> <p>Please can you cancel the card the card I app**** for, If this is the service that I will experience with you.</p> <p>Can someone from Fnb please get back to me</p>
Good day Ms. AYANDAAN
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. AYANDAAN
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***