No assistance for 'Premier' clients

<p>I received my new FNB Credit Card on Monday as my old one expired. </p> <p><br />I phoned to activate this new card, as the card details do not appear on my Internet Banking so I am not able to activate and I also cannot use my Mobile App as my cellphone number and phone changed, so I need to set it up again (The OTP goes to my old phone number), </p> <p><br />I spoke to a lady last week Monday at FNB and she stated someone will phone me to activate the card. I have had no phone call from FNB at all. </p> <p> </p> <p>Again, today, Bongiwe Mthethwa told me they would contact me. This again never happened. Apparently they 'could not reach me' which is an utter lie as my phone was with me the whole day. I also clearly stipulated my new number on the email to ensure they phone the correct number.n</p> <p> </p> <p>It has now been more than a week that I have been struggling just to activate my card.</p> <p><br />It is truly a disgrace that you call yourself the 'Premier' division if client services are not a priority. I sure do not wish to be a Gold client of yours if this is the standard you set for 'Premier' service.</p> <p><br />Please get someone to phone me to activate my new card asap.</p> <p><br />Regards<br />Cara du Preez<br /><br /></p>