No assistance for my query

Worst Experience I've Had with FNB in 20 Years

I app**** for a Premier Credit Card through the app, but received a Private Clients card instead. This mistake took several weeks to rectify. To make matters worse, I discovered that my Premier Cheque account had been downgraded to a debit card. I found this out when trying to track my spending on the app, which prompted me to upgrade to a Cheque account.

As a result, I no longer qualify for eBucks. Attempting to resolve this issue through the chat feature has been frustrating. I've been transferred between departments (eBucks, Private Clients Suite, and back to eBucks) without receiving any assistance. When I requested to speak with a manager, I was told they don't have access to the chat.

Im thinking of cancelling everything with FNB and going to Discovery

FNB made the mistake of upgrading me to Private clients without my consent and now they cannot fix it !!