AM
Amanda M

1 reviews | Active since Jun 2018

07 Jun 2018, 12:05

NO ASSISTANCE FOR FNB LOANS REFUND- AFTER FNB LIFE SETTLES DEBT-SINCE 30 MAY2018

PERSONAL LOANS- cannot help- LOAN settled by FNB LIFE!- 30 May 2018 and i need ffedback that the loans has been settled as at July 2016 and what will happen with the premiums i have paid since August 2016 to April 2018.

Loan settlement R72*** and the money is not explained, nor anyone knows what to do. Promised to get back at me since Monday,,,but no one is contacting me. FNB Life told me that only FNB loans can assist from now on.

I NEED MY PREMIUMS BACK- AS THE FNB LIFE SETTLED DEBT BACKDATED JULY 2016

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jun 2018, 12:36
Official

Good Day Amanda Mbilase,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Personal loans to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

AM
Amanda M's update12 Jun 2018, 13:03
Reviewer Update
No response given other than a call that there are still looking at the matter. Not happy,,,as nothing has been done in 12 days!!!