No Assistance for 2 weeks, issue still not resolved

After numerous emails spanning 2 weeks regarding KYC and FICA, I decided to head into a branch and physically update my documents (talk about a bank that’s innovative in the digital space)

Done and dusted, then get onto the phone with FNB investments, still not able to access my investment portfolio due to a KYC Hold on my investment accounts. Spent another hour going to call centre to call centre only to be told I need to email 3 months bank statements on my investment account… which I can’t access due to the hold. Dealing with FNB is like running around in circles. There’s no assistance, rather make you chase you own tail for weeks on end.