No assistance, dropping calls

My bank account was hacked and all my money was taken. I blocked my cards and reported the issue on the 25th at night when I found out my account is being hacked. Sunday going into the bank, branch Canal walk, I was assisted by a lovely lady by the name of Tina. She was extremely friendly and helpful. She advised I should contact ***** and assisted me to use the office land-line to call them. I spoke to a lady at 11:38am on the 26/05/2024, duration of call 7min and 22 seconds. She was no help and dropped the call on me, I am extremely upset about this and I want it investigated. Your Ceo Jacques Celliers would not be happy with the type of service you are providing. Please contact be ASAP on *** and provide an update of what the next steps with this rude consultant will be.