No assistance

I have tried calling FNB Investment banking and keep getting cut off, I then tried unsuccessfully to ask for assistance on the secure chat messaging service on the FNB app and as usual they cannot assist me (I don't understand why you even have this function if none of your employees want to help your clients).

I urgently need my IT3(s) tax certificate for the tax free investment I have at FNB and have looked on my internet banking under tax certificates and all the other certificates are there except the IT3(s) and I cannot get someone to assist me with this.

I can't understand why FNB has to make something so simple a ****** mission