No assistance as advertised.

I app**** for the COVID-19 relief being offered and was grossly disappointed in the consultant's response which was "your application will be denied because you are earning a salary". I explained to him that yes I am still earning a salary but because my husband who works for himself has not been able to make any money during this time, and I need FNB's assistance in "freezing" my repayments so I can carry the household, i was told, "we can't help you". I have been a customer of FNB's for more than 15 years now and of the loan accounts with them, I have and am in good-standing but clearly FNB does not care. It boggles the mind when FNB asks how can we help you, when in fact, they EVER do! There is no consideration for individual circumstance and what FNB has now actually done, is to force my account to go into a minus because my husbands income is now non existent. FNB cares nothing for their clients but only to line their pockets. Absolutely ludicrous and disappointing! And its not like FNB would not get their money back since the instalments are not being written off but simply moved to a later date.