No Assistance and Unresolved Account Restriction – Extremely Frustrated

I am beyond frustrated with the lack of support and communication from First National Bank regarding my blocked business account , It has now been over a week since the account was restricted, and despite numerous emails, branch visits, and continuous follow-ups, I have received no meaningful assistance or feedback.

I was advised that the restriction was due to alleged ***** linked to incoming funds. However,I have provided all the supporting documentation, including proof that the payment was for services rendered. I’ve submitted full sender details and screenshots, yet no action has been taken.

Outgoing payments remain restricted, but incoming funds continue to be processed. This inconsistency is causing serious financial strain as I am unable to access my own money to meet critical obligations including month-end bills.

What’s more concerning is that even bank staff have been unable to reach the person handling my case, Linda Pule. The complete lack of communication and transparency is unacceptable.

I am urgently requesting resolution or, at the very least, clear communication from the bank. Case number: ***.

This has gone far beyond inconvenience and it’s now negatively impacting my business and livelihood.