1 reviews | Active since Nov 2016
No assistance after 2 days
I logged a query on 24/01 that I can't view my cheque account and can't make payments. This was escalated to IT department for online banking and said it will be fixed within 2 days.
Today when I followed up they said they will escalate again and it will take another 24-48 hours.
I have to pay R7.80 per transaction to make payments with my credit card because of this.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)