PK
Precious K
1 reviews | Active since Sept 2024
07 Sept 2024, 18:17
No assistance
I have been going through up and downs to get my account reactivated, l sent through all the documents they asked me to send but the fnb assistant does not respond to her work emails at all.
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Replies (1)PK
Precious K's updateReviewer Update
17 Sept 2024, 07:19I get that the complaint was escalated but the time that is being taken for documents verification is what l don’t understand, because I’ve been waiting for a week for the resolution, my account has been closed for over 6 months and l gave the investigator the document she needed for resolution but it’s taking another week to resolve .
PK
Precious K's update17 Sept 2024, 07:19
Reviewer Update
I get that the complaint was escalated but the time that is being taken for documents verification is what l don’t understand, because I’ve been waiting for a week for the resolution, my account has been closed for over 6 months and l gave the investigator the document she needed for resolution but it’s taking another week to resolve .