no assistance

I called FNB premier banking and spoke to Precious to arrange for a gradual credit card limit decrease. She advised i need to speak to card collections for the arrangement to which she transferred the call. Got to collections they told me i need to speak to card limits i was then transferred again. Got to limits they told me i need to speak to premier i was then transferred for the 3rd time. Now im back at premier and got to Nkululeko and requested to speak to Precious who was my first point of contact i was then made to wait for about 5 minutes This whole ordeal took 19 minutes and 58 seconds and i could not get help. I just needed to make an arrangement to decrease my limit automatically whenever i made a payment into the account. FNB your tag line is how can we help you? Well can someone please help.