1 reviews | Active since Aug 2010
No assistance
On 24 September 2017 I sent an e-mail to FNB asking for my bank statement. When by 3 October 2017 I had still not heard back from them, I sent another request. Up to date, 16 October 2017, I have STILL not received assistance! I am very disappointed as I have always had only good things to say about FNB.... but unfortunately not this time. My request is a straight-forward one which should take a couple of minutes at most. Why is it that I have STILL not been assisted more than 3 weeks down the line?
Good day Ms. ZeldaA
Thank you for bringing this matter to our attention.
Kindly note that we have escalated the matter to our internal operations division for further review of the service interaction. You will receive feedback in 24 to 48 working hours. Confirmation will be given to you once they have uploaded the request internally.
Thanks
Regards
Rahim Salamaan
FNB Hello Peter complaints Resolution
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Good day Ms. ZeldaA
Thank you for bringing this matter to our attention.
Kindly note that we have escalated the matter to our internal operations division for further review of the service interaction. You will receive feedback in 24 to 48 working hours. Confirmation will be given to you once they have uploaded the request internally.
Thanks
Regards
Rahim Salamaan
FNB Hello Peter complaints Resolution
***