No assistance

Item: FNB (First National Bank)
Rating: 1
Author: Francois P

On the 2nd of May 2016 I used my Ebucks to buy prepaid electricity. When making this purchase it didn't even take me to a next screen to produce a token number. I have contacted FNB with no assistance so far. I was told that I have used the wrong meter number. This is completely untrue because I have bought prepaid electricity before and my meter number is saved on my account. The service and assistance I have received was none and that isn't what you advertise how you treat your premier customers.

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Replies (2)

FNB (First National Bank)'s replyOfficial

16 May 2016, 10:24

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. The reference number is 922876. Regards Complaints Resolution Melinda Duvenhage Email address: *** Tel number: *** (option one)

FNB (First National Bank)'s reply16 May 2016, 10:24

Official

Francois P's updateReviewer Update

20 Jun 2016, 13:12

Dear FNB,

Thank you after loading a complaint my problem was resolved.

Why couldn't the person mentioned resolve the problem also that quick instead I needed to wait two week.

Thank you.

Regards,

Francois du Preez

Francois P's update20 Jun 2016, 13:12

Reviewer Update