NO ASSISTANCE

We are currently dealing with a deceased estate where Discovery holds a cession and would like to pay all outstanding accounts / credit cards etc for the deceased. I have on a NUMBER of occasions sent emails with all the documents for this to be done. With not a single reply or any assistance anywhere. I laid a complaint on the 29th of January 2015 with reference number 47B5CUSJ - and was supposed to have a reply within 24 hours and I AM STILL WAITING. All these FNB accounts will remain with amounts outstanding until someone completes the discovery forms and provides me with the requirements needed. Please can SOMEONE advise who can assist me with this as urgently as possible.