NO APPROPRIATE FEEDBACK WAS PROVIDED

I WAS RETRENCHED AT THE END OF JANUARY 2016. I WAITED TO SEE HOW I COULD STILL MAKE PAYMENTS ON MY LOAN AND REALIZED DURING FEBRUARY 2016 THAT I COULD NOT MAKE ANY. i THEN VISTED THE BRANCH IN CENTURION WHERE I WAS PROVIDED BY AN EMAIL ADDRESS WHERE I HAD TO SEND ALL DOCUMENTATION TO. I DID THE NEEDFUL AND SUBMITTED ALL DOCUMENTS TO THEM ON THE 3RD OF MARCH 2016 - WITHIN 90 DAYS AFTER BEING RETRENCHED (THE LATTER I FOUND OUT AFTER CALLING THEM). NOW THEY SAID THE SUBMISSION IS LATE AND THEY HAVE REFERRED IT TO THEIR LEGAL DEPARTMENT WITHOUT ANY COMMUNICATION ADDRESSED TO ME. THIS IS NOT ACCEPTABLE CONDUCT.