Hellopeter
Share Your Experience
sR
shabnaan R

1 reviews | Active since Jan 2012

04 Nov 2025, 06:32

No Answers, No Interest, Just Empty Promises and Double bank charges

I initially got an email from Mavis regarding my bank charges and transactions being blocked, who promised to have ***** department contact me. Still waiting for that call since around 24 Oct. Somebody must still explain to me why I am being charged for deposits twice. When i deposit cash at the atm, I don't get the full amount if I am over my monthly deposit freebies. So if I deposit 1000, i get 980 for arguments sake. So i have been charged correct? FNB now charges me again at billing time for deposits for the month. So i must pay twice for depositing cash. Moving on to the card transactions being declined.

So, after me running around trying to get answers that FNB cannot provide I am still pretty much nowhere. FNB early ***** detection claim there is no blocks or flags on my account. The staff dealing with the initial HP reference tell me I must contact ***** department. Too in a hurry to shove clients off to another department and nobody at FNB is interested in resolving my issue. I want to know why certain transactions are being blocked. Can someone at FNB take an interest in providing answers and resolutions please instead of fobbing me off with half ****ed answers or to another department!!!!!

0
Replies (1)
sR
shabnaan R's update04 Nov 2025, 09:50
Reviewer Update
This complaint just gets more reference numbers but no resolution. The level of service is pathetic. One department is too eager to shove me off to another department without being able to actually tell me how FNB gets to charge me twice for depositing money or why my card is blocked from certain transactions. your own ***** department has advised there are no flags or blocks. So what is going on? Why do i get charged for depositing money when i do the actual deposit and then again at billing time towards month end. It is theft and enough is now really enough. FNB can keep their account and keep their pathetic service from here on out. This complaint has been ongoing now for a few weeks. Are you telling me the staff you have are unable to answer my queries? They have no actual feedback that makes any sense. Yes i know i incur out of bundle charges but to charge me twice for the same deposit. And force me to use alternate payment methods when my freebies are up - i smell a rat. A colony of them. Don't bother to respond. Cause even the response here is stock standard. " we have sent your issue on to the relevant department". Same like when I call the ***** department...they give me alternate telephone numbers that don't even exist!!!