No answer on call service

Have been put on hold now for a total of 1 hour...cant sort out my debit card to fly out of the country.get to branch to sit in queue for an hour.\oh no sorry sir we need to call to authorize it".So airtime wasted...fuel wasted...time wasted...call the<br> ***.candice answeres.tell her my problem.oh no sorry sir only that department can help.I reply.So how do i reach them end of day is approaching.Sorry sir I don't know only they can help.I reply.I know that how do i solve my problem.please hold sir.puts me on hold for 10 minutes...after which she continues to explain to me that there is no one to reach.no one to solve my problem...if you have a platinum card please contact this number.she puts the phone down...call reference number :Ri***<br> <br> bottom line.fnb just as bad as the rest..."""