No answer on Call centre numbers

<p>There is a risk 3 status on my profile and I cannot get finance as a result. I was told to go to a branch and check why that status is there. The consultant at Greenstone was very helpful. She called the Card collections department and I sat there waiting for almost an hour while she tried to call the number twice and both occassions held on forever, without the call being answered. I asked her to give me the number. I returned to the office and have tried for the last hour to get through, once again the call was not answered. How is one supposed to resolve issues on your account if you can't even get through to the people who are supposed to help you.????</p>