No answer for the last 3 weeks

Item: FNB (First National Bank)
Rating: 2
Author: Annie L

Surely a relationship managers is there to assist customers of the bank. How can he help his customers if he never answers his phone. I tried to get hold of my relationship manager at First National Bank regarding my business account. For the last 3 weeks I phoned several times and every time there was NO ANSWER. If this is the only way to get him to get back to me then let it be.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

17 Feb 2016, 13:23

Hello Annfran,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 870883.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply17 Feb 2016, 13:23

Official