No answer for a credit card in three and a half months

There was ***** on 6 March 2023. It was solved and the money was refunded two months later. Thank you! From 6 March 2023 I tried to get a new credit card. Unsuccesfull until today. Telephone Calls with keeping on for more than an hour each time. I went to the branch for help. The bank Manager, Selby, went out his way to support me and kept onto the same line for one hour 3 minutes and then had to put it down to do work. I sent direct complaint notices on the app. No response. It is the worst experience ever just to receive a new credit card. Three and a half months later and nothing yet.