No Answer Call Centre

<p>FNB surely has got to have THE worst Call Centre in all of Mzanzi. I called them on 27/11/2016 wrt an unauthorized Debit Order, they had me hold on for more than 54 minutes, and when the lady finally picked up the phone, she told me that they were only skeleton staff thats why they took almost an hour to answer my call, and lo and behold, just after she gave me that feeble excuse, I ran out of air time, without my complaint being resolved. I ended up having to vissit the branch to have my query resolved. Yesterday the same debit order went off again, and this morning it was de ja vu all over again. I laoded R60 airtime and called the FNB Call Centre again!!! My airtime is exhausted, I havent even talked to an agent, and my querie is still not resolved. It blows my mind that a call centre can keep you hanging on for almost an hour and just tell you they are experiencing a hihger than usual call volume. They dont even have the comon courtesy to call you back after having you on the line for so long. They are now becoming just as bad if not worse than the MultiChoice call centres. Really Dissapointed in FNB!!!!!!!!!!!!</p>