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Andre C
1 reviews | Active since May 2016
04 Feb 2019, 12:15
NO ANSWER @ FNB DEBIT ORDER REVERSAL FOR HOURS
Since Friday I have been calling the FNB debit order reversal number I always call without any luck. On Friday I held on for 1 hour and 13 minutes, Saturday morning for 47 minutes, this morning for 52 minutes and now again been holding on for 27 minutes. This is ridiculous! How can this service deteriorate so much in less than a month. Other times i can I am assisted within less than 5 minutes. The service has really gone downhill and all this for debit order reversals that should not even be on my account!!! Can someone PLEASE assist me because I am not calling again and holding on! My wife has been calling from her work phone and has been holding on for more than an hour!!!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Feb 2019, 12:57Good Day Andre van Coller
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply04 Feb 2019, 12:57
Official
Good Day Andre van Coller
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
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Andre C's updateReviewer Update
04 Feb 2019, 12:58FNB Complaints department called me, indicated i would be put through to debit orders and call was dropped again so back to square one we go.
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Andre C's update04 Feb 2019, 12:58
Reviewer Update
FNB Complaints department called me, indicated i would be put through to debit orders and call was dropped again so back to square one we go.