No answer at call centre
I have been trying to get hold of the debit order reversal department for 40 minutes I first phoned then hold 10 minutes I dropped the phone tried again *** and same result tried another number *** and then they transferred me to the same number again and I have been holding for 25 minutes. This is highly unprofessional letting a client hold for so long with no answer. I have been a loyal client for 8 years and this is the service we get as clients.
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FNB (First National Bank)'s replyOfficial
01 Jul 2019, 13:30Good day Sansonet Potgieter,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply01 Jul 2019, 13:30
Official
Good day Sansonet Potgieter,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***