GB
Gideon B

1 reviews | Active since Oct 2013

31 Mar 2017, 12:19

No answer

<p>Trying to get a laptop through FNB connect. Been phoning this whole morning but no answer. In total I tried for more than an hour already. 10-15min a time I'm on hold. Tried phoning their customer services number and the same thing! Really pathetic. </p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Mar 2017, 13:33
Official

Good day Mr. Stefbo01

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

GB
Gideon B's update03 Apr 2017, 13:52
Reviewer Update

Ok so why must I wait 24-48 hours to get a response?? I want to buy a loptop from YOU guys. Meaning I want to give YOU guys money. Now I have to wait up to 48 WORKING hours! Pathetic. I will buy a loptop somewhere else thank you. YOU are not doing ME a favor for selling me a loptop thats making you money.