HB
Hester B

1 reviews | Active since Apr 2010

27 Oct 2017, 10:07

No answer

Dear FNB Home loans,

Me and my husband have been holding on for more than once over 20 minutes just to enquire if a Sanlam policy number ********** 6x6 has been ceded to Home Loans, and we have to end the call as we just could not continue holding on.

That's why i now try this source to get a solution.

The contact number we dialed was **********

Kind regards Hester Brink ********** 563

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Oct 2017, 12:26
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Best regards,